COVID-19 FAQ
FOR VISITORS

covid-19 FAQ for visitors

General questions

The Dutch government has decided to no longer allow events with more than 100 visitors to take place in the Netherlands until March 31. Because of this we are forced to move Heroes Dutch Comic Con.

The corona virus has a huge impact on the events industry and in this case specifically on Heroes Dutch Comic Con. We organize events where more than 40,000 people are attending per edition to share their passion, make new friendships, meet special guests and buy all kinds of merchandise items. In addition, more and more (international) exhibitors are experiencing logistical problems and are therefore currently unable to participate. It is practically not possible to continue as usual with Heroes Dutch Comic Con on the initially planned date, without drastically sacrificing the quality of the show.

 

We have looked for alternative dates that is as far away as possible, but not being too close to the date of winter edition of Heroes Dutch Comic Con. We are also depending on the alternative dates that were offered by Jaarbeurs Utrecht. Of course we hope that the event can continue on the new dates, but if this is not the case, we will look into the alternatives once again.

Questions about entrance tickets

Yes, the tickets are valid on the new dates.

  • Tickets for Saturday 28 March are valid on Saturday 4 July
  • Tickets for Sunday 29 March are valid on Sunday 5 July
  • Weekend tickets are valid for the entire weekend on 4 & 5 July

Ticket holders will receive an email from Paylogic with instructions. If desired,  it is also possible to swap your day ticket for the other day. 

Due to the enormous work load for Paylogic, you can submit your request from 15 April (not before!). We ask for your understanding.

We obviously hope that you’ll be present at this very special edition. If you really can’t attend, you can report this at Paylogic from Monday March 16th. You can only get a refund for the value of the ticket(s).

All ticket holders will receive an email with further instructions on Monday 16 March.

From now until the event there are only last minute tickets available. If you have previously bought a ticket for a lower fare, it may be advisable to keep your ticket. In case you can’t, you can still try to sell your ticket via Ticketswap.

Questions about other tickets

If the special guest from whom you have bought a photobooth or meet & greet ticket is present on the new date, your ticket will remain valid.

In case a special guest cannot be present, the value of the ticket(s) will be refunded. All ticket holders of a Photobooth or Meet & Greet ticket will receive an email with further instructions on Monday 16 March.

All scheduled gaming tournaments will take place on the 4th & 5th of July. 

In case you can’t participate, it’s possible to get a refund for the value of the ticket(s). All ticket holders of a Gaming Ticket will receive an email with further instructions on Monday 16 March.

Questions about special guests

The following special guests have confirmed that they will be present on 4 & 5 July:

We can’t confirm the presence of Lucie Pohl and Carolina Ravassa jet. In case a special guest cannot be present, the value of the ticket(s) will be refunded. All ticket holders of a Photobooth or Meet & Greet ticket will receive an email with further instructions on Monday 16 March.

Other questions

First of all we would like to thank you for volunteering. We appreciate that very much and  we hope that you will be available to help us on 4 and 5 July. All volunteers will be personally informed on 23 March to find out who’s able and willing to volunteer in July.

All registered participants will have priority to participate in the Cosplay Contest and/or Catwalk on 4 or/and 5 July. Hype Creations will inform you about this next week. All other questions about the cosplay competition and Catwalk can be asked directly to Hype Creations. If seats become available, a new registration procedure will be started.

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