FAQ

About the Event

Heroes Dutch Comic Con Online will take place on Saturday February 6, 2021 from 18.00 to 23.00.

Yes, this is important because you will need a Swapcard account in order to experience Heroes Dutch Comic Con Online.

Especially for the online event we have carefully assembled a HDCC Galaxy Box for all Dutch and Belgian addresses. In this wat you will have the full HDCC experience from your home. Click here for more information.

During several masterclasses and Q&As you could also ask a special guest or professional a question. You can do this by sending your questions in advance to Heroes Dutch Comic Con via email, our social media channels or you can put your question in the chat during the online session.

About the Galaxy Box

We are going to send the HDCC Galaxy Box in the first week of February. The Galaxy Box is available in our webshop until January, 27.

About the online platform - Swapcard

Swapcard is an online platform for online and hybrid (physical and online) events. You could experience live and recorded sessions here and communicate with special guests and professionals. You could also visit several virtual stands, buy merchandise and create a personalized agenda, so you will not miss anything.

There is an iOS app available in the App Store and an Android app in the Play Store. You could also enter the online platform via your mobile’s browser. The browser has the same features as the mobile app.

Login with the email address you used to purchase your ticket with. In the inbox of this email address you also received the confirmation of your registration and the email in which you are requested to activate your HDCC Online account. This account is already linked to the online event. The only thing you need to do after this is setting up a password and fill your profile.

The emails concerning Swapcard will be sent after January, 18. Not received anything yet?  We kindly request you to first check your spambox. All emails concerning the platform are sent by hello@swapcard.com. If you cannot find any email from this email address, then please contact us via info@dutchcomiccon.com.

You will receive a notification when someone contacts you, sends you a request to connect or wants to talk to you. You can find all notifications in the top right of your screen by clicking on the bell.

About my profile - Swapcard

You need to use the email address you used to purchase your ticket with. In the inbox of this email address you also received the confirmation of your registration and the email in which you are requested to activate your HDCC Online account.

This account is already linked to the online event. The only thing you need to do after this is setting up a password and fill your profile.

Go to the homepage on your desktop (app.swapcard.com) and then type in your email address. When you need to fill in your password there will be also a second option available: send me a magic link. Click on this option. You will receive an email with a link to create a new password.

Click on settings in the drop-down menu in the top right. Scroll down to the password section. Here you can change your password by filling in your current and new password. Then you click update wachtwoord and you are done!

Click on my profile in het drop-down menu in the top right, then you click on the edit button behind the information you would like to change. When finished, wait a few seconds until there will be a green check mark. Then your additions/changes have been saved. To leave this section you can now click on the cross in the top right corner.

Your profile includes information which will be visible to all visitors and information which only be visible to your connections in Swapcard.

Visable to all visitors: 
– Profile photo (optional)
– Biography
– Skills 

Visable to only your Swapcard connections:
– Profile photo (optional)
– Biography
– Skills 
– Social media channels
– Contact details (phone number, email, website) 

Click settings in the drop-down menu in the top right. Scroll down to delete my account (shown in red letters). Click here and fill in your password.
Please note!: You cannot undo this action. Once you have clicked on delete my account, all events, messages, contacts and other information will be deleted.

About the interaction - Swapcard

Yes, this is part of the programme, you can find this feature in “Meet your friends”. You can go here via the homepage of the event in Swapcard.
In “Meet your friends” you will find several groups where you could meet your (new) friends based on several interests. You could also send a request to connect to someone. The receiver will directly get a message. After the receiver accepted your request you get access to their contact details and they will receive yours. From then on you could chat with each other.

No, you could also star a spontaneous chat with your friends.

Calling and video calling are both possible via Swapcard. You can do this by opening a chat with a person. In case you open the chat in someone’s personal profile, switch to the chat page by clicking on the the box symbol with the arrow pointing out. In the top right of the chat a video camera will be visible. Click on this symbol to start the video call. In case you do not wish to start a video call, but an audio call, then turn off your camera. Please make sure that your browser gives access to your microphone and/or camera.

When you send a connection request and it is accepted you will see the contact details of this person.

 

During the online event there will also be a dealer hall with coolest and geeky merchandise and also the HDCC merchandise will be available of course. To check out the HDCC merchandise, click on HDCC Merchandise. To get to the dealer hall, click in the menu on Marketplace. Here you will find the products of all exhibitors. Did you find something nice. and want to buy it? Click on the product and then on the exhibitor. Then you will directly enter the virtual stand of the exhibitor. In case you have a question about the product, you can ask your question here. Do you wish to buy the product directly? Then click on the website in the contact details of the exhibitor. 

No, during the first online edition of HDCC the programme will be only in Dutch.

You can find the programme of the online event here. As the online event approaches, more of the programme will be announced.

We recommend you to register in advance for a session. This session will appear in My Event. You can also join a live session without registration by clicking on go to live sessions.

More information about this will follow soon.

Heroes Dutch Comic Con Online is an all-age convention. All costumes must include a proper amount of skin coverage for public display, as we will have children present. When in doubt please contact Hype Creations via info@hype-creations.com or via their social media channels.

About the tickets

You can buy tickets for the online event on this page.

This is correct from January 18, 2021, you will receive an email from Paylogic to personalize your tickets. After this you will receive your tickets and it will become clear what the next steps are for your registration.

During the payment process there will also be box for discount codes. Here you can enter your voucher code. The credit is immediately deducted from the final amount.

Yes, this will remain valid and it can be redeemed till July 1, 2022. 

We kindly request you to first check your spam box. All emails concerning the platform are sent by hello@swapcard.com. If you cannot find any email from this email address, then please send us an email with the description of your problem and your phone number to info@dutchcomiccon.com.

Cosplay

Cosplay is a shortened form of two words ‘costume’ and ‘play’. It is a performance art in which participants wear costumes and accessories to represent a specific character. Cosplay costumes are often based on comics, manga, anime, cartoons, video games, movies and tv-series.

Yes, you can! There are dressing rooms available here you can complete your outfit.

We will let you know if you’ve made it into Cosplay Contest as timely as possible. As we get a lot of registrations this may take a little while. However, should you think something went wrong, please send us an email via info@dutchcomiccon.com.