FAQ for visitors
Unfortunately, we, the organizers of Heroes Dutch Comic Con, had to decide to postpone the edition of June to November 20 and 21, 2021. We do not think it is realistic that large-scale indoor events will be possible in June, partly due to the expectation that the vaccination process will not be sufficiently advanced by then. By taking this decision early, we want to offer our participants and visitors clarity
The event is postponed to the 20th and 21th of November 2021.
All ticketholders have received an e-mail about the postponement. In this e-mail, you will read about the numerous possibilities. We hope you will hold on to your tickets for the new date in June, but you can also consider requesting a voucher or a refund. If you want to make a request, we ask you to do so no later than the 28 february 23.59. After this date, it is no longer possible to request a voucher or a refund and your tickets will remain valid for June 2021.
Yes, all tickets from earlier editions are still valid for the new date in November 2021. This happens automatically unless you have requested a voucher or refund earlier. You don’t have to do anything and you are assured of access to our anniversary edition in November 2021.
It is important to notice that tickets bought for Saturday are valid for November 20 and tickets bought for Sunday are valid for November 21. Weekend tickets remain valid for the entire weekend.
What a pity you can’t make it to HDCC on the 20 and 21 of November 2021! You have three options:
- Request a voucher: this voucher can be used to buy for tickets for another edition. A voucher can be used for any Heroes event in the Netherlands, like Heroes Dutch Comic Con or Heroes Made in Asia.
- Request a refund: we will issue a refund of the full amount of your order. Please note: the money will be transferred within 30 days after the deadline of February 21, 2021.
- Donate (part of) the costs of your order.
Choosing a voucher or a donation helps the continuation of Heroes Dutch Comic Con.
As an organization, we will be careful with the request you submitted and send you a confirmation of your request afterwards.
All ticketholders have received an e-mail with a link to the Credit Voucher Tool of Paylogic. In this tool, you can submit your request. If you would like to submit a request, we kindly ask you to do so no later than February 28, 23.59. After this date, it is no longer possible to request for a voucher or a refund and your tickets will automatically be valid for November 2021.
How unfortunate that you haven’t received an e-mail. Firstly, we advise you to check which e-mail address you have used to buy the tickets for HDCC. It is also possible that the e-mail has ended up in your spam, so please doublecheck that as well. If you are sure you haven’t received our e-mail, please contact us by filling out the contact form on our website.
You could change your tickets into a voucher, so you can use the credit later to buy a ticket for a day that works best for you. The voucher will be valid for one of the Heroes events in the Netherlands, like Heroes Dutch Comic Con and Heroes Made in Asia.
Until the event there are only last-minute tickets available. In case you have bought a ticket for a lower price (Early Bird or Regular, for example), you might want to hold on to your ticket, especially since the last edition was sold out completely. In case you cannot make it, you could try to sell your ticket through Ticketswap to another fan!
Requesting a Voucher
With a voucher, your current tickets for HDCC will be cancelled and you will receive the full amount of your order as a credit. Paylogic will send you a personal code, which can be used to buy tickets to an event in the future.
The voucher will consist of the value for your tickets, the service costs and the order costs. In other words, it will have a value of everything you paid when you initially bought the tickets. This voucher can be used as a credit to buy tickets in the ticket shop of HDCC. For example, you could change the costs of your ticket for Saturday into a voucher and use it later to buy an all-weekend ticket. Obviously, you will have to pay the difference in amount.
Every voucher will be valid untill July 2022.
Unfortunately, it’s only possible to request a voucher for the entire order. Therefore, it’s not possible to request a voucher for part of your order or one ticket.
It is possible that there is still money left on your voucher after using it, for example when you buy a cheaper ticket. The amount that is left will automatically turn into a new voucher and you can use that amount for another time.
Request a refund
If you have requested a refund, the amount will be issued back into your account within 30 days after the next edition of HDCC takes place. Unfortunately, the reason for issuing the refunds at a later moment is necessary for the continuation of Heroes Dutch Comic Con.
We are aiming to have all confirmed special guests attending our anniversary edition in November 2021.
We are aiming to have all confirmed special guests attending our anniversary edition in November 2021. If you haven’t requested a voucher or refund, your tickets are still valid for the new date. This includes your Meet & Greet and Photobooth tickets as well.
If you have requested a voucher for your order, this voucher will include the amount paid for any, additional tickets (like Meet & Greet or Photobooth). This amount can be used to buy any new tickets, if still available. More information on vouchers can be read in the ‘voucher’ section of this FAQ.
If it turns out one of the special guests can’t attend, we will refund the amount of your Meet & Greet and/or Photobooth tickets. In case of a cancellation, all visitors with a ticket for this guest will be informed separately.
Yes, please! Your donation helps us immensely. You can choose to donate (part of) your order to us and help us organize Heroes Dutch Comic Con in the future.
If you want to make a donation, you can do so in the Credit Voucher Tool of Paylogic. When you ask for a refund or restitution in this tool, you can indicate what part of your order you want to donate to us. The rest of the amount (if anything is left) will then be issued in your voucher or restitution, depending on your choice.
All participants that have been selected for the postponed edition will have an advantage for participating in the Cosplay Contest and/or Cosplay Catwalk in November 2021. If new places become available in either one of the activities, a new selection procedure will be started. For any other questions about the Cosplay Content or the Cosplay Catwalk, please contact Hype Creations directly.
Tickets that have been bought through Ticketswap remain valid for November 2021 as well. However, for this ticket, you cannot request a voucher or restitution. In that case, we kindly advise you to contact Ticketswap or the original seller of the tickets.
Unfortunately, due to the multiple postponements, we are starting a new selection procedure for our event in June 2021. The good news is that we still need plenty of volunteers to make our anniversary edition a giant success, so please keep an eye on our website and social media. We will post updates on the selection of volunteers, as soon as we start the procedure again.
Do you have a question that you didn’t find in our FAQ? Please let us know and we will add your question.
If you have any questions regarding the postponement of HDCC and/or your tickets, please don’t hesitate to contact us by filling out the contactform on our website.